At Universal Wooden Toys, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy.
Return Policy
You may return your purchase within 30 days of the delivery date for a refund or exchange. To be eligible for a return, the item must be in its original condition and packaging, with all tags attached. We do not accept returns for customized or personalized items.
To initiate a return, please contact us at pushpadenterprise@gmail.com with your order number and reason for the return. We will provide you with instructions on how to return the item.
Refund Policy
Once we receive your returned item, we will inspect it to ensure that it is in its original condition. If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain amount of days, depending on your card issuer’s policies.
If your item was damaged during shipping or if you received the wrong item, please contact us within 48 hours of delivery. We will replace the item at no additional cost to you.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact us at pushpadenterprise@gmail.com. We will provide you with instructions on how to exchange the item.
Return Shipping
You are responsible for the cost of return shipping. Shipping costs are non-refundable.
If you have any questions or concerns about our return and refund policy, please contact us at pushpadenterprise@gmail.com.